Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all included accessories. Proof of purchase or your order confirmation is required.
How to Start a Return
To request a return, please contact us at gearpilotsupport@gmail.com with your order number and the reason for your return.
Please do not send your item back without contacting us first. Once your return request has been approved, we'll provide detailed return instructions and the appropriate return address.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at gearpilotsupport@gmail.com. We'll work quickly to resolve the issue by providing a replacement or refund when appropriate.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made items
- Items damaged due to misuse or improper handling
- Products returned without prior authorization
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please request a return for your original purchase and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. Items must be returned unused and in their original condition.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If you have not received your refund after 15 business days from approval, please contact us at gearpilotsupport@gmail.com